Refund policy

We do not accept returns. In the unlikely event your flowers are damaged or don't arrive, please contact us asap and we will work through an appropriate solution for you. We require proof of damage so we can follow it up with our suppliers and delivery drivers. In the unfortunate event you are unhappy with your flowers please contact us within 24 hours with a photo of the flowers to assist in understanding the complaint and will do our best to address the issue. If ultimately we cannot provide a soltuion we can provide a refund. We can be contacted at customer.service@georgeprestonflorist.co.uk or preferably call us on 028 3026 2171